Terms & Conditions

GENERAL

1. You must be eighteen years old or over to use this site. If you are under eighteen, you may only use the site under the supervision or consent of a parent or guardian. If you do not qualify, please do not use the site.

2. You agree that e-mail can be used as a long-distance means of communication.

3. You must ensure that the contact details we have for you are up to date. We will not be held responsible for failure to deliver or receive messages if your contact details are incorrect.

4. A redeemable attendance fee of £49.99 is required to attend a Model Experience Day from each person at the time of booking. The redeemable deposit can be used against any Model Guides' products purchased on the day. Cancelations must be made within the required time frame (see cancelations section of T&Cs).

5. The whole experience can last up to 4 hours. Weekends (Fridays, Saturdays and Sundays) are generally booked up for many weeks in advance so clients are advised to book early if you wish to schedule an appointment at a weekend. 
By booking an appointment with Model Guides you agree to these terms and conditions.

6. Clients are requested to come to the studio with a copy of the confirmation email (received at the time of booking), clean hair, free of any styling products, little or no make up and wearing a white vest. We do not cut, colour or wash your hair.

7. Persons below the age of 21 years must be accompanied by an adult or legal guardian. If you are under 21 and not accompanied by an adult, Model Guides will not be able to service you and this will result in the loss of your attendance fee.


8. Your ID may be requested on the day and you may also be requested to prove that you are over the age of eighteen. A passport or driving licence would be acceptable for either of these purposes. In such cases, the adults must supervise the children throughout their attendance and we can accept no responsibility for any accidents, which might occur to them due to inadequate supervision.

9. Due to copyright and privacy laws, personal photography, audio recording or filming is strictly prohibited at the studio at any time. The use of cameras, camera phones, video recorders, audio recorders or any photographic/video capture device is prohibited. Any client found to be in breach of this will be asked to leave and will forfeit any deposit. Should evidence of video, photographic or audio recording be found retrospectively in the public domain after the Model Experience Day, Model Guides will take the necessary action to protect the company, staff and clients on the day.

10. We have limited disabled access at the studio but can usually make special arrangements if discussed beforehand and will make every effort to accommodate all clients.

11. We do not offer any car parking facilities directly. There is limited street parking in the area and a NCP car park on Great Eastern Street (3 minutes walk from the studio). For opening times and tariffs please log onto their web site http://www.ncp.co.uk

LIABILITY

1. Model Guides does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

2. Model Guides will do its best to correct errors and omissions as quickly as practicable after being notified of them.

3. We endeavour to deliver all products to clients within 6 weeks of ordering however please note this cannot be guaranteed due to factors outside of our control.

4. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Model Guides will be pleased to make good any shortage or non-delivery, replace or repair any damaged or defective goods. Please notify customerservice@modelguides.co.uk.

5 We apply high quality make-up but if you are allergic to some makeover products you are advised to bring your own and/or advice us prior to your Model Experience Day. You may wish to take the time before the session to research hairstyles or looks. Please let the hair stylist/make up artist know if you have any preference. We cannot guarantee we will be able to accommodate every request but we will do our best to satisfy the specific requests of all our clients.

CANCELLATIONS & RESCHEDULING

1.Due to high demand and scheduling commitments, all rescheduling of any Model Experience Days must be made a minimum of 7 days from your appointment with us. However, please note that if you have booked your appointment with us within the 7 day window (IE: you have been booked in on a Monday for that coming weekend), there is no right of reschedule.

2.We operate an 'experience day' cancellation fee of £75 if you fail to turn up for your appointment or cancel within 72 hrs (3 days) of your appointment .

3.However we do allow you to reschedule once as long as you give us 7 days notice as mentioned.
Please call 01531 636061 Monday to Friday 9:30am - 5:30pm or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

4.Any notice of cancellation must be made in writing within 7 days of the booking being made. This may be done by email to This email address is being protected from spambots. You need JavaScript enabled to view it..

REFUNDS

1. Due to the nature of digital media being easily copied and distributed, no refunds will be issued.

GUARANTEES

1. Model Guides is not a modelling agency. We are a company that specialise in experience days, assistance with self promotion, advice, training and assistance with online marketing.  We do not have connections or affiliations with any modelling agencies and do not guarantee any work, paid or gratis. Our aim is to provide clients the experience of being a model. We provide aspiring models with the best tools possible to independently market themselves if they choose to. Please do not contact us requesting to be signed with modeltime.co.uk.

MISCELLANEOUS

1.  You grant modelguides.co.uk and its affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you. We reserve the right to publish, edit or remove any reviews without notifying you.

2. Admin fees may be applicable for services requested but not usually provided. 
We shall keep a record of your order and these Terms and Conditions. We advise you to print and keep a copy of these Terms and Conditions, your order and any e-mail or written acknowledgement that we make.

DATA POLICY

1. Occasionally we monitor business transactions that take place between staff and clients. The information held is solely for the use of Model Guides and is never released to any third party. The information is used by Model Guides to ensure we maintain an accurate record of details of business transactions that take place.

2. When sending us emails, or signing up to our website and downloads, we may collect your name, email address and other preferences. We will not contact you other than to send you the information you have subscribed for. We guarantee that we will not distribute any of the details you  provide to a third party unless you have given your consent.

 

 

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Who Are We

Model Guides has been created with the aim to provide the ultimate day for those interested in becoming a model or for anyone looking to experience a 'day in the life' of a professional fashion model. You will be able to learn modelling tips from experts and enjoy an exciting, confidence building day including model coaching and a professional photo shoot.

Get in touch

For customer service enquiries please call 0207 135 2067

Email us at

info@modelguides.co.uk